Política de privacidad

Version: v1.0-draft (2026-10-28)

Jurisdiction: British Columbia, Canada

This Privacy Policy explains how LuxRide Technologies Inc. ("LuxRide", "we", "us") collects, uses, shares and protects personal information when you use the LuxRide passenger app, the LuxRide driver app, the website luxride.ca and the account portal app.luxride.ca (together, the "Services"). We follow British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who we are and how to reach us

LuxRide Technologies Inc. is a British Columbia company with its registered office at 1383 W. 8th Avenue, Vancouver, BC V6H 3W4, Canada.

Our Privacy Officer is accountable for this policy and can be reached at privacy@luxride.ca.

2. Information we collect

Account information

• ▪Name, email address, phone number and password (stored only as a one-way hash).
• ▪Preferred language and communication preferences (email, SMS, WhatsApp, push).
• ▪Acceptance of our Terms of Use (version and date).

Profile information you choose to add

• ▪Date of birth, profile photo, billing address, emergency contact (name, phone, relationship), a default note for drivers, and an identification number if you choose to provide one.
• ▪Saved addresses (for example "Home" or "Hotel"), with their map coordinates.
• ▪Onboard preferences (drinks, snacks, temperature, music, Wi-Fi, preferred driver language).

Ride information

• ▪Pick-up and drop-off addresses, scheduled and actual times, duration, number of passengers, vehicle class, special requests, flight number for airport rides, prices, payments and refunds.
• ▪Ratings and written reviews, from passengers about drivers and from drivers about passengers.
• ▪Messages exchanged between passenger and driver in the in-app chat about a ride.

Location

• ▪Passenger app: your location is used while the ride screen is open, to show where you are on the map. It is not collected in the background.
• ▪Driver app: while a ride is in progress, the driver's location is collected and shared with the passenger in real time. The last known position is stored. It is not collected in the background.

Driver information

• ▪Driver's licence (number, class, province and expiry), commercial insurance (company, policy number, expiry), charter and airport permits (numbers and expiry), the date of the police record check, the vehicle and its licence plate, availability schedule, approval status, ratings and payouts.

Payment information

• ▪Payments are processed by Stripe. Card numbers are entered into and stored by Stripe; LuxRide does not receive or store full card numbers. We keep a Stripe customer reference and the payment and refund records of each ride.

Technical information

• ▪For each sign-in session: IP address, device/browser type (user agent) and session dates, used to keep your account secure.
• ▪The push-notification token of your device, if you allow notifications.

We do not use advertising, analytics or tracking tools from third parties in the apps or on our websites.

3. How we use your information

• ▪To create and secure your account and verify your email address.
• ▪To quote, book, pay for and complete rides, including matching rides with available drivers and calculating routes and prices.
• ▪To let passengers and drivers coordinate a ride (chat, live location during the ride, ride status notifications).
• ▪To process payments, refunds and payouts, and to keep financial records.
• ▪To review and approve drivers, including their licences, insurance and permits.
• ▪To provide customer support, handle disputes and keep riders and drivers safe.
• ▪To send service messages (for example booking confirmations and password resets) and, only with your consent, marketing messages under Canada's Anti-Spam Legislation (CASL). You can withdraw marketing consent at any time.
• ▪To comply with the law, including tax and transportation regulations.

4. Who we share it with

• ▪Between passenger and driver: for each ride, the driver sees the passenger's name, pick-up and drop-off locations, ride details, special requests and onboard preferences; the passenger sees the driver's name, vehicle and live location during the ride.
• ▪Service providers that process information on our behalf, only for the purposes above:
• ▪Stripe — payments, refunds and saved payment methods;
• ▪Mapbox — converting addresses into map coordinates and calculating routes;
• ▪Resend — sending account and booking emails;
• ▪AviationStack — flight status for airport rides (flight number only);
• ▪Expo (and, through it, Apple and Google) — delivering push notifications;
• ▪Apple Maps / Google Maps — displaying maps inside the apps;
• ▪Vialink Soluções de Tecnologia Ltda — hosting of our servers and databases.
• ▪Authorities, when required by law or to protect the safety of people.
• ▪A buyer or successor, if LuxRide is involved in a merger or sale of its business, under the same protections.

We do not sell personal information and we do not share it for advertising.

5. Where your information is stored

Our servers and databases are hosted in Brazil by our hosting provider. Some service providers listed above process information in the United States and other countries. When information is stored or processed outside Canada, it may be accessed by courts and authorities of those countries under their laws. We require our providers to protect it with safeguards comparable to those in this policy.

6. How long we keep it

• ▪Account and profile information: while your account is open. When you delete your account, it is removed or anonymized (see section 7).
• ▪Ride, payment and refund records: kept for at least six years, as required by Canadian tax law, even after the account is deleted. After deletion they are no longer linked to your name.
• ▪Chat messages: currently kept together with the ride record they belong to. Messages you sent are deleted when you delete your account. A specific retention period is being defined and will be published here.
• ▪Session and security records: kept for as long as needed to protect accounts and investigate misuse.

7. Your rights and choices

• ▪Access and correction: you can see and update most of your information in the app or in the account portal, or ask us at privacy@luxride.ca.
• ▪Delete your account: in the app (Profile → Delete account) or at app.luxride.ca/delete-account. Deletion removes your personal information (name, email, phone, addresses, preferences, saved payment methods, messages you sent and, for drivers, the driver profile and documents), cancels upcoming rides under the cancellation policy and cancels an active subscription. Ride and payment records are kept as described in section 6, no longer linked to you.
• ▪Withdraw consent to marketing messages at any time, in the communication preferences of the app or by writing to privacy@luxride.ca.
• ▪Location and notifications: you can turn off location and notification permissions in your device settings. Some features (such as live ride tracking) will not work without them.

We answer requests within 30 days. If you are not satisfied with our answer, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

8. How we protect it

Connections to our Services are encrypted (HTTPS/TLS). Passwords are stored only as one-way hashes, sign-in sessions can be revoked, and on the websites the session is kept in a secure, HTTP-only cookie. Access to personal information is limited to people who need it for their work. Administrators can read in-app chat messages to provide support and keep users safe, and every such access is recorded (who, when and from where).

9. Cookies and device storage

The account portal (app.luxride.ca) uses only essential cookies that keep you signed in. The website luxride.ca does not use tracking cookies. The apps store your language choice on your device.

10. Children

The Services are intended for people who are at least 19 years old (the age of majority in British Columbia). We do not knowingly collect personal information from children through account registration.

11. Changes to this policy

We may update this policy. The current version and its date are always available on this page. When a change is significant, we will notify you in the app or by email before it takes effect.

12. Contact

Questions, requests or complaints about privacy: privacy@luxride.ca — Privacy Officer, LuxRide Technologies Inc., 1383 W. 8th Avenue, Vancouver, BC V6H 3W4, Canada.